General Issues
We are always ready to answer your requests and are available:
- at online-chat,
- by support@atlex.ru email,
- at Facebook Messenger,
- at Telegram,
- at Viber,
- at WhatsApp,
- at Odnoklassniki,
- at VKontakte,
- and by phone +7 (495) 234-77-11 around the clock and every day.
Technical Issues
Сustomer inquiries with technical questions are considered via the ticket system and can be applied:
- from the personal account
- or by mail to support@atlex.ru from an authorized address.
Processing requests:
| Step 1 | Step 2 | Step 3 |
|---|---|---|
| Your inquiry goes to the first-line consultants for initial consideration. | If the first line cannot fully satisfy the request, they send it to the specialized department. | The specialist processes the inquiry in its turn. |
Paid Services
Remote Hands Service
Do you need to perform mechanical work on your hosted equipment? It is no longer necessary to go to the data center for this. Please take advantage of the Remote Hands service, and our engineers will perform all the required actions.
The work cost is:
- 900 rubles for half an hour of work in the Russian data center;
- 30 euros for half an hour of work in the European data center.
To order the service, write to us at support@atlex.ru with a description of the necessary actions to be taken.
System Administration Service
Use the System Administration service if you need help installing the necessary software or performing other system administration work. The system administration service can be provided both one-time and as part of a package.
To order the service, write to us at support@atlex.ru сwith a description of the necessary actions to be taken.